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Privacy Policy

 Doubly Connections – Privacy Policy 

Last Updated: December 1, 2025 

This Privacy Policy explains how Doubly Connections (“Doubly”, “we”, “us”, “our”) collects, uses, shares, and protects your information when you use our mobile application, website, and services (“Service” or “App”). 

By creating an account or using Doubly, you agree to the practices described in this Policy. 

 

1. Information We Collect 

We collect the following categories of information: 

1.1 Account Registration Data 

  • Email address or other login method 

  • Username 

  • Password (stored in hashed form) 

  • Basic profile details such as age, gender, and university/school 

  • Optional phone number for verification or account recovery 

1.2 Profile Information 

  • Photos you upload 

  • Bio, interests, hobbies, prompts, and preferences (e.g., who you want to meet) 

  • Information about your friend pairing for double dates (e.g., which friend is paired with you) 
    Everything you choose to add to your profile is visible to other users unless otherwise indicated. 

1.3 Location Data 

With your permission, we collect location information in order to show nearby matches and relevant features. This may include: 

  • Precise GPS location when you use the app 

  • Approximate location derived from IP address or device settings 
    You can control location access in your device settings, though certain features may not work without it. 

1.4 User Content and Communications 

We collect: 

  • Messages you send and receive (including group and one-on-one chats) 

  • Photos or other media shared in messages 

  • Any content you create, upload, or share in the App (profile content, feedback, support requests) 

Messages are stored on our servers for delivery, safety, and backup. We do not routinely monitor all message content but may review it in limited situations described in Section 2. 

1.5 Usage and Device Information 

We automatically collect information about how you interact with the App, such as: 

  • Dates and times of log-ins and usage 

  • Features you use and content you view 

  • Match and message activity 

  • App version, device type, operating system, device IDs, language, and IP address 

  • Crash logs and performance data 

1.6 Cookies and Similar Technologies 

If we provide a web interface or use web-like technologies, we may use cookies, local storage, or similar technologies to: 

  • Keep you logged in 

  • Remember preferences 

  • Perform analytics and measure app performance 

You can usually control cookie usage in your browser or device settings. 

1.7 Support and Contact Data 

When you contact our support team, we collect: 

  • Your contact details (email, username, etc.) 

  • The content of your message and any attachments (like screenshots) 
    We keep these communications to assist you and improve our service. 

1.8 Sensitive Personal Data 

We do not require sensitive categories of personal data (such as health, political opinions, or religious beliefs). If you choose to share such information in your profile or messages, you do so voluntarily, and it will be processed as part of your content. 

 

2. How We Use Your Information 

We use your information for the following purposes: 

2.1 To Provide and Operate the Service 

  • Create and manage your account 

  • Display your profile and photos to other users and show other users’ profiles to you 

  • Facilitate matches, double-date pairings, and group or direct chat 

  • Provide basic App functionality such as search, filters, and notifications 

2.2 Communication 

  • Send account-related communications (verification emails, security notices, updates) 

  • Send notifications about matches, messages, and activity on your account 

  • Send marketing messages or newsletters if you opt-in (you may unsubscribe at any time) 

2.3 Personalization and Matching 

  • Suggest compatible individual users or pairs based on your profile, preferences, location, and in-app behavior 

  • Customize the content and order of profiles shown to you 

  • Recommend features or promotions that may be relevant 

2.4 Safety, Security, and Enforcement 

We use your data to: 

  • Detect and prevent spam, scams, and other abuse 

  • Enforce our Terms of Service and Community Guidelines 

  • Investigate and respond to reports and complaints 

  • Protect our users, the public, and Doubly from harm 

This may involve: 

  • Automated tools to detect suspicious activity or policy violations (e.g., spam patterns, certain keywords) 

  • Human moderators reviewing reported content or accounts, including reading relevant portions of messages or viewing flagged photos 

  • Maintaining records of banned accounts or device identifiers to prevent misuse 

We may also use information to respond to emergencies, such as threats of self-harm or violence, including contacting appropriate authorities if necessary. 

2.5 Service Improvement and Analytics 

We analyze how users use the App to: 

  • Fix bugs and improve reliability 

  • Develop new features and functionalities 

  • Optimize design and user experience 

  • Conduct analytics and statistical reporting (typically in aggregate form) 

This includes using aggregated or de-identified data for research and business analysis. 

2.6 Advertising and Marketing 

We may use your information to: 

  • Show in-app ads (if we implement advertising) 

  • Measure the effectiveness of our own campaigns (for example, knowing which ad led to a new installation) 

  • Target or exclude users in marketing campaigns (for instance, not showing install ads to current users) 

We may share limited, non-identifying data with marketing partners (such as hashed identifiers or general demographic/interest categories) solely to support these functions. We do not sell your personal information. 

2.7 Legal Compliance 

We process and retain information as necessary to: 

  • Comply with legal obligations 

  • Respond to lawful requests by public authorities 

  • Establish, exercise, or defend legal claims 

  • Prevent fraud and maintain the security of our systems 

 

3. How We Share Your Information 

We do not sell your personal data. We share information only in the ways described below. 

3.1 With Other Users 

By using Doubly, certain information is visible to other users: 

  • Your profile (photos, first name/display name, age, university, bio, interests, etc.) 

  • Match and chat activity (e.g., if you like or match with another user, or participate in a group chat) 

  • Any information you voluntarily share in messages or group chats 

We do not automatically share your email, phone number, or other contact details unless you choose to share them in your content. 

3.2 Service Providers 

We use trusted third-party companies to help us operate and improve the App. These providers may process your information on our behalf for: 

  • Cloud hosting and data storage 

  • App analytics and performance monitoring 

  • Payment processing and subscription management 

  • Email or SMS delivery 

  • Customer support systems 

  • Safety and content moderation tools 

These service providers are contractually obligated to: 

  • Use data only to perform services for us 

  • Keep data confidential and secure 

3.3 Affiliates and Corporate Transactions 

If Doubly is part of a group of related companies, we may share information within that group for safety, analytics, and internal operations, consistent with this Policy. 

If we engage in a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. The receiving entity will continue to protect your data as described in this Policy or in a policy with similar protections. 

3.4 Legal and Safety Reasons 

We may disclose information if we reasonably believe it is necessary to: 

  • Comply with any applicable law, regulation, legal process, or governmental request 

  • Enforce our Terms, Community Guidelines, or other agreements 

  • Respond to claims that content violates the rights of third parties 

  • Detect, prevent, or address fraud, security, or technical issues 

  • Protect the rights, property, or safety of users, the public, or Doubly 

This could include sharing information with law enforcement, courts, or other authorities when required. 

3.5 Aggregated and De-Identified Information 

We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share statistics about usage patterns or double-date trends with partners or the public. 

 

4. Data Storage, Retention, and Security 

4.1 Storage and International Transfers 

Your information may be stored and processed on servers located in various countries, which may have different data-protection laws than your home country. We take steps to ensure that any international transfers comply with applicable laws and that your data receives appropriate protection. 

4.2 Retention 

We retain personal data: 

  • For as long as your account remains active 

  • As long as necessary to provide the Service and fulfill the purposes described in this Policy 

  • As required by law (for example, to maintain certain transaction records) 

  • As necessary to resolve disputes or enforce our agreements 

When you delete your account: 

  • Your profile is removed from public view. 

  • We will delete or anonymize your personal data within a reasonable time, except where retention is required for legitimate business or legal purposes (such as safety records of banned accounts). 

Backups may store data for an additional limited period before they are overwritten. 

4.3 Security 

We use appropriate technical and organizational measures to protect your data, including: 

  • Encryption of data in transit (HTTPS) and, where appropriate, at rest 

  • Storage of passwords in hashed form 

  • Access controls and authentication for internal systems 

  • Regular security updates, monitoring, and testing 

Despite these measures, no system is perfectly secure. We cannot guarantee absolute security of your data, but we strive to protect it to the best of our abilities. 

You can help by: 

  • Using a strong, unique password 

  • Keeping your login details confidential 

  • Logging out or securing your device when not in use 

If we become aware of a data breach that affects your personal information, we will notify you and any relevant authorities as required by law. 

 

5. Your Rights and Choices 

Depending on your location, you may have certain rights regarding your personal data. Subject to local law, these may include: 

  • Access: You can request a copy of the personal data we hold about you. 

  • Correction: You can ask us to correct inaccurate or incomplete information. 

  • Deletion: You can request that we delete your personal data, subject to legal and safety constraints. 

  • Restriction: You may request limited processing of your data in certain circumstances. 

  • Portability: You may request a copy of your data in a structured, machine-readable format where technically feasible. 

  • Objection: You may object to certain processing, such as direct marketing. 

  • Consent Withdrawal: Where processing is based on your consent (e.g., location services or marketing emails), you can withdraw consent at any time. 

Many of these rights can be exercised directly in the App (for example, editing your profile or deleting your account). For other requests, contact us using the details in Section 7. 

We may need to verify your identity before responding to rights requests. We will respond within a reasonable period and in accordance with applicable law. 

You also have the right to lodge a complaint with your local data-protection authority if you believe your rights have been infringed. We encourage you to contact us first so we can try to resolve your concerns. 

 

6. Third-Party Services 

The App may contain links to, or integrations with, third-party services (for example, social media logins, external websites, or payment processors). If you access these services: 

  • Their own privacy policies and terms apply to any data they collect from you. 

  • We are not responsible for their practices or content. 

We recommend that you review the privacy policies of any third-party services you use in connection with Doubly. 

 

7. Children’s Privacy 

Doubly is intended only for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. 

If we learn that someone under 18 has an account or has provided personal data, we will take steps to remove that account and delete the information. 

If you are a parent or guardian and believe your child has used Doubly, please contact us so we can take appropriate action. 

 

8. Changes to This Privacy Policy 

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top and may provide additional notice (such as an in-app notification or email) for material changes. 

Your continued use of the App after an updated Policy is posted means you accept the changes. If you do not agree, you should stop using Doubly and may delete your account. 

 

9. Contact Us 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at: 

Email:  doubly202@gmail.com 

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